Level Up Casino Privacy Policy
This Privacy Policy explains how Level Up Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and applies to information obtained through our online casino and related digital services.
Level Up Casino aims to handle personal information responsibly and transparently. By using our services, you acknowledge that your information may be processed as described below. This policy should be read together with our Terms and Conditions and any other notices presented to you during registration or gameplay.
Information We Collect
The information we collect depends on how you interact with Level Up Casino. Some information is provided directly by you, while other information is generated when you use our website.
- Identity details, such as your name, date of birth and, where necessary, information used to verify your identity and age.
- Contact details, including your email address and other information you choose to provide when requesting support.
- Account information, such as login credentials, account preferences, transaction history, game activity and responsible gambling settings.
- Payment and financial information needed to process deposits, withdrawals, refunds or related account activity. Payment details may be handled by authorised payment providers rather than stored directly by us.
- Technical information, including your IP address, device type, browser, operating system, approximate location, language settings and information about how you use our website.
- Communications and documents you send to us, including support requests, verification materials and feedback.
You should provide accurate and current information. If you provide information about another person, you should have permission to do so and should ensure that they understand how their information may be used.
How We Use Your Information
Level Up Casino uses personal information for legitimate operational, security and customer service purposes. The specific use will depend on the context in which the information was collected.
- To create, manage and maintain your casino account.
- To verify your identity, age and eligibility to use our services.
- To process deposits, withdrawals, bonuses and other account transactions.
- To provide games, account features, customer support and service communications.
- To detect and prevent fraud, money laundering, account misuse, security incidents and other prohibited activity.
- To monitor gameplay, promote responsible use of our services and apply account restrictions where appropriate.
- To improve website performance, content, functionality and user experience.
- To send service messages and, where permitted and in accordance with your preferences, promotional communications.
- To meet applicable legal, regulatory, tax, accounting or dispute-resolution obligations.
We may also use aggregated or de-identified information for analysis, reporting and business improvement. Such information is designed not to identify you personally.
Cookies and Similar Tools
Our website may use cookies, pixels, local storage and related technologies. These tools are small data files or similar mechanisms that help a website recognise a device, remember settings and understand how services are used.
Level Up Casino may use these technologies to keep you signed in, protect account sessions, remember preferences, measure website performance, identify technical errors and understand which features are useful. Certain cookies may be placed by service providers that support analytics, security, payments or other website functions.
You can usually manage cookies through your browser settings. Blocking or deleting cookies may affect account access, gameplay, security checks or the availability of some website features. Where applicable, you may also be presented with choices about non-essential cookies through a consent tool or website setting.
When Information Is Shared
We do not treat your personal information as public information. It may be disclosed when necessary to operate Level Up Casino, provide requested services, protect users or comply with applicable obligations.
- Service providers that support hosting, payment processing, identity verification, fraud prevention, analytics, customer support, communications and information security.
- Professional advisers, auditors, insurers and other suppliers where their involvement is reasonably required for business operations.
- Law enforcement, courts, government bodies or other authorised parties where disclosure is required or permitted by law.
- Companies involved in a corporate transaction, restructuring, merger, acquisition or transfer of relevant business assets, subject to appropriate confidentiality measures.
- Other parties where you have instructed us to share information or have otherwise provided permission.
We expect organisations handling information for Level Up Casino to apply suitable confidentiality and security controls. We do not authorise third parties to use your information for unrelated purposes without a lawful basis or appropriate permission.
Keeping Data Secure
Level Up Casino uses reasonable administrative, technical and organisational safeguards to reduce the risk of unauthorised access, loss, alteration, disclosure or misuse. Measures may include access controls, authentication procedures, monitoring, secure transmission methods and restrictions on staff access.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We will take appropriate steps to investigate suspected incidents and respond in accordance with applicable requirements.
How Long We Keep Data
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including account administration, transaction processing, dispute handling, security monitoring and business records.
The retention period may depend on the type of information, whether your account remains active, whether a transaction or complaint is unresolved, and whether information must be preserved to meet legal, regulatory or accounting obligations. When information is no longer needed, we may securely delete it, anonymise it or place it beyond active use.
Some information may remain in backup systems for a limited period after deletion from active systems. Where this occurs, it remains subject to appropriate safeguards and is removed or overwritten through normal backup processes.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights relating to your personal information. These may include requesting access to information we hold about you, asking for inaccurate information to be corrected, questioning how information is used, or requesting deletion where retention is no longer necessary.
You may also be able to object to certain processing, withdraw consent where processing relies on consent, or ask for a restriction on specific uses. Some requests may be limited by account security, legal duties, fraud prevention requirements or the need to protect the rights of others.
To protect accounts and personal information, we may need to verify your identity before responding. We aim to address valid requests within a reasonable period and may explain if a request cannot be completed in full. Marketing messages may include an unsubscribe option, while essential service communications will still be sent when necessary to administer your account.
External Providers and Links
Level Up Casino may rely on third-party providers to deliver particular features, including payments, verification, analytics, security, advertising, communications and technical hosting. Those providers may process information under their own privacy notices and contractual arrangements.
Our website may also contain links, integrations or content supplied by third parties. A link or integrated feature does not mean that Level Up Casino controls the external service. Before submitting information to another organisation, you should review its privacy terms and understand how it collects and uses data.
Third-party services may use their own cookies or similar technologies. Their practices may differ from ours, and this policy does not replace the privacy policy of an external provider.
Transfers Outside Australia
Some suppliers or technology systems used to operate Level Up Casino may be located in Australia or in other countries. As a result, personal information may be accessed, stored or processed outside Australia when necessary for hosting, support, security, payments or other business functions.
Where information is transferred internationally, we seek to use appropriate contractual, technical and organisational safeguards. The privacy protections available in another country may differ from those in Australia. By using our services, you understand that international processing may occur as described in this policy, subject to applicable requirements.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, business practices or legal obligations change. The updated version will be made available through the relevant website or account area and will show a revised effective date where appropriate.
Changes take effect when published unless a later date is stated. We encourage you to review this page periodically. If a change materially affects how we handle information, we may provide an additional notice or take other reasonable steps to bring it to your attention.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy choice or believe that your personal information has been handled incorrectly, please contact Level Up Casino at [email protected].
When making a privacy request, please describe the issue clearly and provide enough information for us to identify the relevant account or interaction. Do not send payment passwords or other unnecessary sensitive credentials in an email. We may request reasonable information to confirm your identity before discussing account-related data.
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