Level Up Casino Terms & Conditions

These Terms and Conditions govern access to and use of the Level Up Casino website, games, promotions, payment services and related features. By creating an account or using the services, you confirm that you have read, understood and agreed to these terms.

Please review these terms carefully before registering. If you do not accept any part of them, you must not open an account or use Level Up Casino. Certain games, promotions or payment methods may also be subject to additional rules displayed when you use them.

Coin Win: Hold The Spin

Gamzix

Demo

Triple 5's: Supercharged

Penguin King

Demo

Majestic Alpha Wolf

Spinomenal

Demo

Luck of Tiger

NetGame

Demo

Better Bass Cash

Jacks

Demo

Recycle Riches

BGaming

Demo

All slots

Agreement to These Terms

These Terms and Conditions form a binding agreement between you and Level Up Casino. They apply whenever you visit the website, create an account, deposit funds, play games, claim an offer or otherwise use the services.

By continuing to use Level Up Casino, you consent to the collection and use of information in accordance with these terms and the applicable privacy information. Game-specific rules, bonus conditions and payment instructions form part of this agreement where they are presented to you.

Who May Use the Service

You must be at least 18 years old to register or play at Level Up Casino. You must also be legally permitted to participate in online gambling in the place where you are located. It is your responsibility to check and comply with the rules that apply to you.

We may refuse registration or restrict access where we reasonably believe that a person is underage, located in a restricted area, acting for another person or otherwise unable to enter into this agreement. One individual may hold only one personal account unless Level Up Casino gives written approval for an exception.

Creating Your Player Account

Registration details must be accurate, complete and kept up to date. You may be asked to provide your name, date of birth, residential details and other information needed to operate your account safely.

Your account is personal to you. You must protect your login credentials, use a secure password and notify Level Up Casino promptly if you suspect unauthorised access. You remain responsible for activity carried out through your account unless you have reported a security concern without undue delay.

Account names, payment accounts and other registration details must not be misleading or connected to another person. You may not sell, transfer, rent or share your account.

Identity and Security Checks

Level Up Casino may carry out age, identity, payment, address and risk checks before or after registration. These checks help protect players, prevent fraud and support the secure operation of the service.

You must provide documents and information that are genuine, current and readable when requested. A withdrawal or other transaction may be delayed while verification is being completed. If requested information is not supplied, or if it cannot be reasonably verified, access to the account may be limited or closed.

Information provided during verification must match the details on your account and the relevant payment method. We may retain records of checks and transactions for as long as reasonably necessary for operational, security or legal purposes.

Funding Your Account

Deposits must be made using a payment method held in your own name or one that you are authorised to use. You must follow the instructions shown on the website and ensure that the transaction information is correct.

Funds are credited only after the payment provider has confirmed the transaction. Level Up Casino is not responsible for delays caused by banks, payment processors, technical interruptions or incorrect information supplied by you. We may reject, reverse or review a transaction where security concerns arise.

• You must not deposit funds obtained unlawfully or from an unauthorised source.
• You must not use a payment method belonging to another person without prior approval.
• You should deposit only money that you can afford to lose.
• Any applicable transaction charges will be shown where relevant or may be imposed by your payment provider.

Requesting Withdrawals

Withdrawal requests are processed subject to account verification, game rules, bonus conditions and payment provider requirements. We may return funds through the original deposit method or use another method in your name where appropriate.

Before releasing funds, Level Up Casino may review account activity, deposits, wagering and compliance information. A request may be paused while these checks are completed. Minimum and maximum withdrawal amounts, processing times and available methods may be displayed in the cashier or account area and can vary by method.

You are responsible for ensuring that your payment details are accurate. We are not responsible for delays caused by a bank or payment provider after funds have been correctly sent.

Promotions and Bonus Rules

Promotions, bonuses, free spins and other offers are available only under the specific conditions displayed with each offer. Those conditions may include eligibility rules, expiry dates, wagering requirements, game restrictions, maximum winnings or withdrawal limits.

An account may generally receive an offer only once unless the promotion states otherwise. Level Up Casino may withhold or remove a bonus where the account is ineligible, the offer has been misused or the applicable conditions have not been met.

Using more than one account, exploiting a technical error, manipulating play or attempting to obtain an unfair promotional advantage is not permitted. Any remaining promotional value may be cancelled where the relevant terms allow it.

Using the Platform Properly

You must use Level Up Casino for lawful personal entertainment and in accordance with these terms. You are responsible for the equipment, internet connection and software required to access the website.

When using the service, you must:

• Provide truthful information and update it when it changes.
• Respect account, payment and verification procedures.
• Use the website in a way that does not disrupt other users or our systems.
• Follow the published rules for each game and promotion.

Conduct That Is Not Allowed

You must not use Level Up Casino to commit fraud, facilitate unlawful activity or interfere with the integrity of the website. Prohibited conduct includes attempting to gain unauthorised access, introducing malicious code, exploiting software errors and using automated tools to interact with the service.

You must not collude with other players, manipulate outcomes, use stolen payment details, conceal the source of funds or create accounts for another person. Circumventing account limits, responsible gambling measures, technical restrictions or promotional rules is also prohibited.

Where prohibited conduct is suspected, Level Up Casino may investigate activity, restrict transactions, void affected play and take other steps permitted by these terms and applicable rules.

Ownership of Website Content

The website, software, game presentation, graphics, text, logos, trademarks and other materials made available through Level Up Casino are owned by or used with permission by the relevant rights holders. Your use of the service gives you a limited, personal and non-transferable right to access it.

You must not copy, modify, publish, distribute, reverse engineer, commercially exploit or create derivative material from the website or its content without prior permission. Nothing in these terms transfers intellectual property rights to you.

Limits on Responsibility

Level Up Casino aims to provide a reliable service but cannot guarantee that the website, games or payment functions will always be available, uninterrupted or free from errors. Access may be affected by maintenance, telecommunications failures, device issues, third-party services or circumstances outside our reasonable control.

To the extent permitted by applicable law, Level Up Casino is not responsible for losses arising from your failure to protect account credentials, inaccurate information, unauthorised use reported late, payment provider actions or your decision to participate in a game.

Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited. Where liability cannot be excluded, it will be limited to the extent allowed by applicable law.

When Access May Be Restricted

Level Up Casino may suspend, restrict or close an account where necessary to protect the service, comply with obligations, investigate unusual activity or enforce these terms. This may occur if information is inaccurate, verification is incomplete, payments are disputed or prohibited conduct is suspected.

During a review, deposits, withdrawals, bonuses or gameplay may be temporarily unavailable. Where an account is closed, any remaining balance will be handled after relevant checks, subject to deductions that are properly due and any applicable restrictions.

You may stop using the service at any time. Account closure does not remove obligations that arose before closure.

Handling Personal Information

Level Up Casino processes personal information to create and manage accounts, verify users, process payments, provide customer support, maintain security and meet applicable obligations. Information may also be used to prevent fraud, protect the platform and improve the user experience.

Information may be shared with service providers such as payment processors, identity verification providers, technology partners and professional advisers where reasonably necessary for these purposes. Appropriate care is taken when handling personal information, subject to the privacy information applicable to the service.

You should ensure that information supplied to Level Up Casino is accurate and notify us when important details change.

Safer Gambling Expectations

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits for time and spending, take breaks and never gamble with money needed for essential expenses.

Level Up Casino may provide account tools or restrictions intended to help you manage play. You can contact customer support to ask about available measures, including account closure or other limits. Requests may take time to apply across systems or payment channels, so you should stop playing while a request is being processed.

If gambling is causing concern, seek help from a qualified support service or health professional. Do not chase losses, gamble while distressed or allow another person to use your account.

Changes to These Conditions

Level Up Casino may update these Terms and Conditions to reflect changes to the service, security practices, promotions or applicable requirements. The latest version will be made available on the website with its effective date where appropriate.

Changes will apply from the date stated or, where no date is shown, when published. If you continue using the service after an update, that use indicates acceptance of the revised terms. You should review this page regularly.

How to Contact Level Up Casino

If you have a question about these Terms and Conditions, your account, a transaction or a verification request, please contact Level Up Casino at [email protected]. Include enough information for us to identify the issue, but do not send your password or other unnecessary security credentials.

We may request further information before discussing account-specific matters. Customer support cannot override verification, payment security or responsible gambling controls, and any request remains subject to these terms.

Last updated: 6 September 2026